Research
My research builds a foundation for designing fair and efficient content moderation systems. I am the head of the Social Computing Lab at Rutgers University. Our ongoing projects are on the lab page.
Check out my Medium Blog for summaries of my published work. Please find below my published papers.
Peer reviewed articles ↩︎
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Shagun Jhaver, Seth Frey, and Amy X. Zhang (2023), “Decentralizing Platform Power: A Design Space of Multi-level Governance in Online Social Platforms,” Accepted in Social Media + Society
Variations in / middle Levels of Governance / and cross-level dimensions -
Sijia Xiao, Shagun Jhaver, and Niloufar Salehi (2023), “Addressing Interpersonal Harm in Online Gaming Communities: The Opportunities and Challenges for a Restorative Justice Approach,” Accepted in ACM Trans. Comput.-Hum. Interact. (TOCHI)
Postmodern perspectives / Going beyond punitive models / Addressing online harassment. -
Shagun Jhaver, Alice Qian Zhang, Quan Ze Chan, Nikhila Natarajan, Ruotong Wang, and Amy X. Zhang (2023), “Personalizing Content Moderation on Social Media: User Perspectives on Moderation Choices, Interface Design, and Labor,” Accepted in Proc. ACM Hum.-Comput. Interact. (CSCW)
Personal moderation tools / Transparency and controllability / Labor challenges -
Shagun Jhaver, Quan Ze Chen, Detlef Knauss, and Amy Zhang (2022), “Designing Word Filter Tools for Creator-led Comment Moderation,” In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems (CHI ‘22). Association for Computing Machinery, New York, NY, USA, Article 205, 1–21. DOI:
10.1145/3491102.3517505Author new filters / Organize filters / Visualize caught comments. -
Shagun Jhaver*, Eshwar Chandrasekharan*, Amy Bruckman, and Eric Gilbert (2022), “Quarantined! Examining the Effects of a Community-Wide Moderation Intervention on Reddit,” (* co-primary) ACM Trans. Comput.-Hum. Interact. 29, 4, Article 29 (August 2022), 26 pages. , DOI:
10.1145/3490499Design friction— / Quarantining communities / reduces new user influx. -
Best Paper Honorable Mention Award Shagun Jhaver, Christian Boylston, Diyi Yang, and Amy Bruckman, “Evaluating the Effectiveness of Deplatforming as a Moderation Strategy on Twitter,” Proc. ACM Hum.-Comput. Interact. 5, CSCW2, Article 381 (October 2021), 30 pages, DOI:
10.1145/3479525Deplatforming disrupts / ideas and support for / offensive influencers. -
Best Paper Honorable Mention Award Manoel Horta Ribeiro, Shagun Jhaver, Savvas Zannettou, Jeremy Blackburn, Gianluca Stringhini, Emiliano De Cristofaro, and Robert West, “Do Platform Migrations Compromise Content Moderation? Evidence from r/The_Donald and r/Incels,” Proc. ACM Hum.-Comput. Interact. 5, CSCW2, Article 316 (October 2021), 24 pages, DOI:
10.1145/3476057Moderation reduces activity / but at the expense of / radicalizing migrated users. -
Best Paper Award Shagun Jhaver, Amy Bruckman, and Eric Gilbert, “Does Transparency in Moderation Really Matter?: User Behavior After Content Removal Explanations on Reddit,” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 150 (November 2019), 27 pages. DOI:
10.1145/3359252Transparency / Removal explanations / improve user behaviors. -
Best Paper Honorable Mention Award Shagun Jhaver, Darren Scott Appling, Eric Gilbert, and Amy Bruckman, ““Did You Suspect the Post Would be Removed?”: Understanding User Reactions to Content Removals on Reddit,” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 192 (November 2019), 33 pages. DOI:
10.1145/3359294Moderation fairness / Educational approach / Community guidelines. -
Shagun Jhaver, Iris Birman, Eric Gilbert, and Amy Bruckman (2019), “Human-Machine Collaboration for Content Regulation: The Case of Reddit Automoderator,” ACM Trans. Comput.-Hum. Interact. (TOCHI) 26, 5, Article 31 (September 2019), 35 pages. DOI:
10.1145/3338243Sociotechnical process / Automod role / Control versus effort tradeoff. -
Maya Holikatti, Shagun Jhaver, and Neha Kumar, “Learning to Airbnb by Engaging in Online Communities of Practice” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 228 (November 2019), 19 pages. DOI:
10.1145/3359330How hosts learn / Novice-to-expert / LPP. -
Shagun Jhaver, Justin Cranshaw, and Scott Counts, “Measuring Professional Skill Development in U.S. Cities Using Internet Search Queries,” Proceedings of the International AAAI Conference on Web and Social Media, 13 (01):267-77.
Online skill development / increases disparities / across 400 US cities. -
Featured in Editor's Spotlight Shagun Jhaver, Sucheta Ghoshal, Eric Gilbert, and Amy Bruckman (2018), “Online Harassment and Content Moderation: The Case of Blocklists,” ACM Trans. Comput.-Hum. Interact. (TOCHI) 25, 2, Article 12 (March 2018), 33 pages. DOI:
10.1145/3185593Harassment tactics / Who is vulnerable? / Algorithmic solutions. -
Shagun Jhaver, Yoni Karpfen, and Judd Antin (2018), “Algorithmic Anxiety and Coping Strategies of Airbnb Hosts,” In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI ‘18). Association for Computing Machinery, New York, NY, USA, Paper 421, 1–12. DOI:
10.1145/3173574.3173995Double negotiation / Anxiety and uncertainty / Coping strategies. -
Shagun Jhaver, Larry Chan, and Amy Bruckman (2018), “The view from the other side: The border between controversial speech and harassment on Kotaku in Action,” First Monday, DOI:
10.5210/fm.v23i2.8232Theorizing controversial speech / GamerGate / Understanding harassment. -
Eshwar Chandrasekharan, Mattia Samory, Shagun Jhaver, Hunter Charvat, Amy Bruckman, Cliff Lampe, Jacob Eisenstein, and Eric Gilbert, “The Internet’s Hidden Rules: An Empirical Study of Reddit Norm Violations at Micro, Meso, and Macro Scales,” Proc. ACM Hum.-Comput. Interact. 2, CSCW, Article 32 (November 2018), 25 pages. DOI:
10.1145/3274301What Reddit values / Normative guidelines / Automated moderation -
Best Paper Award Munmun De Choudhury, Shagun Jhaver, Benjamin Sugar, and Ingmar Weber, “Social Media Participation in an Activist Movement for Racial Equality,” In Proceedings of the International AAAI Conference on Web and Social Media (ICWSM 2016) (Acceptance rate: 17%).
Black Lives Matter / Twitter predicts protests / Social movements. -
Shagun Jhaver, Latifur Khan, and Bhavani Thuraisingham (2014), “Calculating Edit Distance for Large Sets of String Pairs using MapReduce,” In Proceedings of the ASE International Conference on Big Data.
Levenshtein distance / Dynamic programming / MapReduce.
Working papers ↩︎
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Shagun Jhaver, Seth Frey, and Amy Zhang (2021), “Decentralizing Platform Power: A Design Space of Multi-level Governance in Online Social Platforms,” arXiv preprint arXiv:2108.12529 (2021).
Horizontal and vertical / levels of governance / on online platforms.
Technical reports ↩︎
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Shagun Jhaver, Pranil Vora and Amy Bruckman (2017) “Designing for Civil Conversations: Lessons Learned from ChangeMyView,” GVU Technical Report.
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Shagun Jhaver*, Larry Chan*, and Sandeep Soni* (2017) “PostScholar: Surfacing Social Signals in Google Scholar Search,” (* co-primary). In Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW ‘16 Companion). Association for Computing Machinery, New York, NY, USA, 17–20. DOI:
10.1145/2818052.2874314
Workshop papers ↩︎
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Charles Kiene, Shagun Jhaver, Eshwar Chandrasekharan, Bryan Dosono, Brianna Dym, Sarah Gilbert, Aaron Jiang, Kat Lo, Joseph Seering, Kenny Shores, and Donghee Yvette Wohn (2019), “Volunteer Work: Mapping the Future of Moderation Research,” In Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing (CSCW ‘19). Association for Computing Machinery, New York, NY, USA, 492–497. DOI:
10.1145/3311957.3359443 -
Shagun Jhaver (2019) “Leveraging Focus Theory of Normative Conduct to Shape User Behavior,” Managing and Designing for Norms in Online Communities Workshop. In Proceedings of the 13th International AAAI Conference on Web and Social Media (ICWSM 2019)
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Shagun Jhaver (2018) “Designing ‘Understanding Mechanisms’ to Fight Online Harassment,” In Proceedings of the 35th Annual ACM Conference on Human Factors in Computing Systems (CHI 2018)
Theses ↩︎
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Shagun Jhaver, (2020) “Identifying Opportunities to Improve Content Moderation,” PhD Thesis, Georgia Institute of Technology.
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Shagun Jhaver, (2014) “Large Scale Data Mining with Applications in Social Computing,” Masters Thesis, The University of Texas at Dallas.