My research is broadly in the area of social computing and human-computer interaction. I use both qualitative and quantitative methods to study content moderation on social media websites, human-machine collaboration, sharing economies, and the future of work. My work converges concepts and methods from a variety of research areas, including computing, psychology, statistics, art and design, ethics, and economics.
My dissertation research informs the design of efficient and equitable content moderation systems. In earlier stages of my dissertation work, I studied online harassment, blocking mechanisms, and human-machine mixed-initiative content moderation on Twitter and Reddit. My recent work evaluates the effectiveness of community-wide moderation interventions. I also examine platform decisions in the framework of Fairness, Accountability, Transparency, and Ethics (FATE) model.