Hello there!
I’m an Assistant Professor in the Department of Library and Information Science in the School of Communication and Information at Rutgers University, where I direct the Social Computing Lab. Before this, I was a Postdoctoral Scholar at the Allen School of Computer Science & Engineering at the University of Washington. In 2020, I received a Ph.D. in computer science from the School of Interactive Computing at Georgia Tech.
My research examines how the design, technical affordances, and policies of digital platforms influence the user experience. In particular, my work develops a holistic account of platform governance processes that shape the reachability and removal of user-generated content. I examine what such processes entail, why they are needed, where they fail, what they disclose, and how they impact different user groups. Deploying a mixed-methods approach, my studies inform how platforms, policymakers, third-party developers, and end-users themselves can address online harms such as harassment, political polarization, and identity-based discrimination.