Hello there!
I’m an Assistant Professor in the Department of Library and Information Science in the School of Communication and Information at Rutgers University, where I direct the Social Computing Lab. Before this, I was a Postdoctoral Scholar at the Allen School of Computer Science & Engineering at the University of Washington. In 2020, I received a Ph.D. in computer science from the School of Interactive Computing at Georgia Tech.
My research examines how the design, technical affordances, and policies of digital platforms influence user experience. I develop a holistic account of platform governance processes, examining what they entail, why they are needed, how they are constructed, where they fail, what they disclose, and how they impact different stakeholders. My studies inform how platforms, policymakers, third-party developers, and end-users themselves can address social harms such as online harassment, political polarization, and identity-based discrimination. To accomplish this, I use various methods in my research, including system building, computational techniques, online experiments, surveys, interviews, and focus groups.