Designing ‘Understanding Mechanisms’ to Fight Online Harassment

Shagun Jhaver (2018) “Designing ‘Understanding Mechanisms’ to Fight Online Harassment,” In Proceedings of the 35th Annual ACM Conference on Human Factors in Computing Systems (CHI 2018)


Online harassment is a growing and significant social problem. Most of the efforts to address online harassment have focused on creating moderation tools. A persistent complaint with current moderation mechanisms is that they often can’t distinguish passionate disagreements from online harassment. In this position paper, I argue that researchers and designers should focus on creating tools that can make these nuanced distinctions. I also call for designing different solutions for addressing online harassment and sincere misunderstandings. I propose that tools that influence individuals to find common ground despite having different views can be used to help manage the problem of online abuse.

BibTeX citation

  title={Designing ‘Understanding Mechanisms’ to Fight Online Harassment},
  author={Jhaver, Shagun},
	year = {2018},
	booktitle = {Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems}, 
	series = {CHI '18},
	year = {2018},
	location = {Montreal QC, Canada},
	publisher = {ACM}