Volunteer Work: Mapping the Future of Moderation Research

Charles Kiene, Shagun Jhaver, Eshwar Chandrasekharan, Bryan Dosono, Brianna Dym, Sarah Gilbert, Aaron Jiang, Kat Lo, Joseph Seering, Kenny Shores, and Donghee Yvette Wohn (2019), “Volunteer Work: Mapping the Future of Moderation Research,” In Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing (CSCW ‘19). Association for Computing Machinery, New York, NY, USA, 492–497. DOI: 10.1145/3311957.3359443


Research on the governance of online communities often requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy enforcement, only a small number of studies have begun to explore the work of unpaid, volunteer community moderators who manage the millions of different sub-communities that exist on platforms. This workshop will create a pathway for future scholars to tackle the challenges and opportunities of research on volunteer community moderators and establish best practices for engaging with volunteer moderators without disrupting their work.Through lightning talks, collaborative brainstorming exercises, and small-group activities applying principles to research practice, workshop participants will bring together their diverse experiences and perspectives to map the future of moderation research. Both industry and academic researchers as well as experienced moderators will lead this one-day workshop that may accommodate up to 20 participants.

BibTeX citation

	author = {Kiene, Charles and Shores, Kenny and Chandrasekharan, Eshwar and Jhaver, Shagun and Jiang, Jialun "Aaron" and Dym, Brianna and Seering, Joseph and Gilbert, Sarah and Lo, Kat and Wohn, Donghee Yvette and Dosono, Bryan},
	title = {Volunteer Work: Mapping the Future of Moderation Research},
	year = {2019},
	isbn = {9781450366922},
	publisher = {Association for Computing Machinery},
	address = {New York, NY, USA},
	url = {},
	doi = {10.1145/3311957.3359443},
	booktitle = {Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing},
	pages = {492–497},
	numpages = {6},
	keywords = {content moderation, volunteer work, platforms, social media, governance, online communities},
	location = {Austin, TX, USA},
	series = {CSCW '19}