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Abstract

Online harassment is a growing and significant social problem. Most of the efforts to address online harassment have focused on creating moderation tools. A persistent complaint with current moderation mechanisms is that they often can’t distinguish passionate disagreements from online harassment. In this position paper, I argue that researchers and designers should focus on creating tools that can make these nuanced distinctions. I also call for designing different solutions for addressing online harassment and sincere misunderstandings. I propose that tools that influence individuals to find common ground despite having different views can be used to help manage the problem of online abuse.

BibTeX citation

@article{jhaver2018Understanding,
  title={Designing ‘Understanding Mechanisms’ to Fight Online Harassment},
  author={Jhaver, Shagun},
	year = {2018},
	booktitle = {Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems}, 
	series = {CHI '18},
	year = {2018},
	location = {Montreal QC, Canada},
	publisher = {ACM}
}