My dissertation research builds a foundation for designing fair and efficient content moderation systems. I have contributed in-depth descriptions of how moderation systems on Twitter and Reddit are constituted and how they affect platform owners, content moderators, and end-users. I have also evaluated the effectiveness of different moderation strategies on the health of these platforms. By attending to the viewpoints and practices of different stakeholders, my research offers a holistic view of content moderation. This allows me to identify opportunities for improvements that are both meaningful for the end-users as well as feasible for the community managers to implement.
Check out my Medium Blog for summaries of my published work.
Please find below my published dissertation research and other papers.
Shagun Jhaver, Darren Scott Appling, Eric Gilbert, and Amy Bruckman, “Did You Suspect the Post Would be Removed?”: Understanding User Reactions to Content Removals on Reddit. In Proceedings of the ACM Human-Computer Interaction (CSCW 2019), doi:
PRESS: New Scientist
Maya Holikatti, Shagun Jhaver, and Neha Kumar “Learning to Airbnb by Engaging in Online Communities of Practice,” In Proceedings of the ACM Human-Computer Interaction (CSCW 2019), doi:
Shagun Jhaver, Justin Cranshaw, and Scott Counts, “Measuring Professional Skill Development in U.S. Cities Using Internet Search Queries,” In Proceedings of the 13th International AAAI Conference on Web and Social Media (ICWSM 2019).
Shagun Jhaver, Yoni Karpfen and Judd Antin, “Algorithmic Anxiety and Coping Strategies of Airbnb Hosts,” In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI 2018), doi:
Shagun Jhaver, Larry Chan and Amy Bruckman (2018) “The view from the other side: The border between controversial speech and harassment on Kotaku in Action,” First Monday, doi:
Eshwar Chandrasekharan, Mattia Samory, Shagun Jhaver, Hunter Charvat, Amy Bruckman, Cliff Lampe, Jacob Eisenstein, and Eric Gilbert, “The Internet's Hidden Rules: An Empirical Study of Reddit Norm Violations at Micro, Meso, and Macro Scales,” In Proceedings of the ACM Human-Computer Interaction (CSCW 2018), doi:
Shagun Jhaver, Latifur Khan, and Bhavani Thuraisingham (2014) “Calculating Edit Distance for Large Sets of String Pairs using MapReduce,” In Proceedings of the ASE International Conference on Big Data.
Charles Kiene, Shagun Jhaver, Eshwar Chandrasekharan, Bryan Dosono, Brianna Dym, Sarah Gilbert, Aaron Jiang, Kat Lo, Joseph Seering, Kenny Shores, and Donghee Yvette Wohn (2019) "Volunteer Work: Mapping the Future of Moderation Research," In ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2019), doi:
Shagun Jhaver (2019) "Leveraging Focus Theory of Normative Conduct to Shape User Behavior," Managing and Designing for Norms in Online Communities Workshop. In Proceedings of the 13th International AAAI Conference on Web and Social Media (ICWSM 2019).
Shagun Jhaver (2018) "Designing ‘Understanding Mechanisms’ to Fight Online Harassment," In Proceedings of the 35th Annual ACM Conference on Human Factors in Computing Systems (CHI 2018).
Shagun Jhaver, Pranil Vora and Amy Bruckman (2017) “Designing for Civil Conversations: Lessons Learned from ChangeMyView,” GVU Technical Report.
Shagun Jhaver (2014) "Large Scale Data Mining with Applications in Social Computing," Masters Thesis, The University of Texas at Dallas